Thank you for shopping at Factory 5 Designs. Please take a moment to familiarize yourself with our shop policies prior to placing your order.
RETURN AND REFUND POLICIES PERTAINING TO DIGITAL FILES Our PDF patterns are instant download items. Due to the nature of digital products any and all PDF files are not eligible for return or refund.
RETURN AND REFUND POLICIES PERTAINING TO PHYSICAL GOODS If you’re looking to return or exchange your order for whatever reason, we're here to help! We offerreturnsor exchanges within30 daysof receiving your order. You can return your product forstore credit,adifferent product, or arefundto the original payment method.
Please note the following exceptions to our return and exchange policy:
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following:
Package product for return and ship to:
Factory 5 Designs 300 Powell Avenue Unit 212 Ottawa, ON K1S 5T3
Please note customer will incur the shipping costs
Once we have received the returned item your refund will be issued.
If you have not received your item within the allotted shipping period please contact us via email hello@factory5designs to initiate a refund.
If you have any concerns or questions, don't hesitate to contact as at Hello@Factory5Designs or by mail at Factory 5 Designs, 300 Powell Avenue, Unit 212, Ottawa ON K1S 5T3, Canada